Terms & Conditions

Last updated: January 2026

These Terms & Conditions govern the use of services provided by Starpaul Pro,
operated by Starpaul LLC (“we,” “our,” or “us”).

1. Services

Starpaul Pro provides professional mobile auto detailing services.
All services are performed based on the actual condition of the vehicle
at the time of service.

2. Estimates & Pricing

All prices provided during booking (online, phone, or text) are estimates
based on the information supplied by the customer.

The final price may be adjusted if the vehicle’s condition significantly differs
from what was described at the time of booking.

3. Vehicle Condition & Additional Charges

Additional charges may apply in cases including, but not limited to:

Excessive dirt, mud, sand, or salt buildup
Heavy stains, pet hair, or severe interior neglect
Strong odors (smoke, mold, biological contamination, etc.)
Heavily worn, fragile, or previously damaged materials

Any price adjustment will be communicated and approved by the customer
before the service begins. The customer may choose to accept the updated
price or decline the service.

4. No Guarantee of Results

We do not guarantee restoration to factory or like-new condition.
Results vary depending on vehicle age, materials, condition,
and level of contamination.

5. Pre-Existing Damage

Starpaul Pro is not responsible for pre-existing damage, including but not limited to:
scratches, stains, tears, worn materials, cracked plastics,
faded surfaces, electrical issues, or mechanical problems.

Customers are responsible for informing us of any known issues prior to service.

6. Risk Acknowledgement

Older or heavily worn vehicles may have fragile materials.
By proceeding with service, the customer acknowledges that normal
detailing processes may reveal existing defects or wear.

7. Bookings (Online & Phone)

Appointments may be scheduled via our website, phone, or text message.
Confirmation messages may include appointment details and links to these
Terms & Conditions.

Proceeding with the service confirms acceptance of these terms,
regardless of booking method.

8. Payments

We do not process online payments through this website.
Payment is due immediately upon completion of service.

Accepted payment methods include cash and credit/debit card on site.
Refusal to pay for completed services may result in further action.

9. Customer Responsibilities

The customer is responsible for:

Providing accurate booking information
Ensuring access to the vehicle at the scheduled time
Removing personal belongings before service
Inspecting the vehicle upon completion and raising concerns immediately

10. Complaints & Disputes

Any concerns must be raised immediately upon service completion.
Concerns raised after the service location has been left may not be considered.

All disputes are civil matters and must be resolved accordingly.

11. Right to Refuse Service

Starpaul Pro reserves the right to refuse or discontinue service at any time,
including but not limited to situations involving:

Unsafe or unsanitary vehicle conditions
Misrepresentation of the vehicle’s condition
Health or safety concerns
Abusive, aggressive, or inappropriate behavior

If service is refused after arrival due to the conditions above,
a service call or cancellation fee may apply.

12. Limitation of Liability

Starpaul Pro shall not be held liable for indirect, incidental,
or consequential damages related to the services provided.

13. Service Area

We operate primarily in Westchester County, New York,
and surrounding areas.

14. Changes to These Terms

These Terms & Conditions may be updated at any time.
Continued use of our services constitutes acceptance of the updated terms.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

📧 Email:
[email protected]
🌐 Website:
https://starpaulpro.com